Wrapping of tickets query

Good Day Mr xxxx
Acc xxxx

Thank you for contacting World Sports Betting.

After review of your email by one of our senior managers, the below conclusion has been reached. 

The ticket you have sent us a screen shot of is due to a known error on our system. This error occurs when a ticket number is reused. I assure you that the ticket is reflecting correctly on our system, and that your bet should it win will not be affected by the leg reflecting for the horse race bet.  
This is a known system defect which we our software providers are working on rectifying. However, it is only set to be fixed in our next major software update roll out. 

We do apologize if this has cause any confusion. 
As this is a known system glitch, and as it does not affect your bet itself but only affects the display on your bet, we will not be able to offer you any compensation. 

We thank you for your continued support. 

Please do not hesitate in contacting us for any further assistance.
Kind Regards,